What are SMS Message Credits?

Five Star Restaurant Reservations Ultimate and Five Star Restaurant Menu Ultimate let you send SMS notifications to your guests. Here we discuss how the credits/charges work for those.

Each SMS segment sent uses between 1 and 40 credits, depending on the destination country for the message, meaning you’ll be able to send up to 5000 automatic messages annually to guests booking through your website. You can also purchase additional SMS credits, should you run out, at a price of $120 per 5000 credits.

Segments

It’s important to understand that SMS messages are sent in segments, and that charges for SMS messages are per segment. This means that, if your message is long, it’s possible that it is sent as multiple segments. The default length of a segment is 160 characters, but, if you use certain special characters, this limit drops to 70 characters. For a full breakdown, please see the following page from Twilio, which is the service used to send SMS messages in our plugins.

https://www.twilio.com/docs/glossary/what-sms-character-limit

So, for example, if you create a notification that has no special characters and a total character count of 205, that message will be two segments long, meaning it will cost twice the per-segment rate listed below.

As another example, if you create a notification that does have special characters and a total character count of 205, that message will be three segments long, meaning it will cost three times the per-segment rate listed below.

With this in mind, we suggest you pay close attention to the number of characters you include in a message, and suggest not to use any links or special code in the message, to try and keep all your messages to one segment.

Rates

Rates for the most commonly inquired about locations, based on our cost per segment to send, are displayed below*. Rates are based on the country code the message is being sent to. Any country not listed counts as 40 credits per segment.

1 credit per SMS segment

• CANADA
• USA

2 credits per SMS segment

• BAHRAIN
• LIECHTENSTEIN
• THAILAND
• TURKEY

3 credits per SMS segment

• AUSTRALIA
• BRAZIL
• COLOMBIA
• DENMARK
• UNITED KINGDOM
• GREENLAND
• KOREA REPUBLIC OF
• LITHUANIA
• MACAU
• POLAND
• PUERTO RICO
• PORTUGAL
• SINGAPORE

4 credits per SMS segment

• BRUNEI DARUSSALAM
• SWITZERLAND
• CHILE
• CZECH REPUBLIC
• MICRONESIA, FEDERATED STATES OF
• FAROE ISLANDS
• FRANCE
• GREECE
• HONG KONG
• IRELAND
• ICELAND
• MALTA
• NORWAY
• ROMANIA
• SWEDEN

5 credits per SMS segment

• AUSTRIA
• BAHAMAS
• CYPRUS
• ESTONIA
• SPAIN
• FINLAND
• GUAM
• HUNGARY
• INDIA
• ITALY
• JAPAN
• LUXEMBOURG
• LATVIA
• PALAU
• SLOVAKIA
• TAIWAN
• URUGUAY

6 credits per SMS segment

• UNITED ARAB EMIRATES
• ALBANIA
• ARGENTINA
• BELGIUM
• CHINA
• COSTA RICA
• GERMANY
• NAMIBIA
• NETHERLANDS
• NEW ZEALAND
• WALLIS AND FUTUNA

7 credits per SMS segment

• COOK ISLANDS
• DOMINICAN REPUBLIC
• ERITREA
• GIBRALTAR
• CROATIA
• PARAGUAY
• SOLOMON ISLANDS
• SAN MARINO
• SOUTH AFRICA

8 credits per SMS segment

• ANDORRA
• BULGARIA
• BOTSWANA
• KIRIBATI
• MOLDOVA, REPUBLIC OF
• MARSHALL ISLANDS
• NICARAGUA
• SAINT PIERRE AND MIQUELON
• SAO TOME AND PRINCIPE

9 credits per SMS segment

• NETHERLANDS ANTILLES
• DJIBOUTI
• FALKLAND ISLANDS (MALVINAS)
• GEORGIA
• NEW CALEDONIA
• FRENCH POLYNESIA

10 credits per SMS segment

• AMERICAN SAMOA
• MONACO
• MONTENEGRO
• MEXICO
• PANAMA
• SAUDI ARABIA
• VIRGIN ISLANDS, U.S.

11 credits per SMS segment

• FIJI
• MACEDONIA, THE FORMER YUGOSLAV REPUBLIC OF
• OMAN
• SLOVENIA
• TONGA
• VANUATU

12 credits per SMS segment

• ANTIGUA AND BARBUDA
• BURKINA FASO
• BOLIVIA
• CAPE VERDE
• MOROCCO
• NIUE
• UKRAINE
• VENEZUELA

13 credits per SMS segment

• ANGUILLA
• BELARUS
• CONGO, THE DEMOCRATIC REPUBLIC OF THE
• DOMINICA
• GUATEMALA
• ISRAEL
• SAINT KITTS AND NEVIS
• MONTSERRAT
• PERU
• PHILIPPINES
• TIMOR-LESTE

14 credits per SMS segment

• ARUBA
• BARBADOS
• BERMUDA
• ALGERIA
• GAMBIA
• GUINEA
• EQUATORIAL GUINEA
• CAYMAN ISLANDS
• SAINT LUCIA
• LIBERIA
• MAURITIUS
• QATAR
• SWAZILAND
• SAMOA

15 credits per SMS segment

• ARMENIA
• BENIN
• BELIZE
• GRENADA
• HAITI
• MONGOLIA
• EL SALVADOR
• TURKS AND CAICOS ISLANDS
• TRINIDAD AND TOBAGO
• TUVALU
• VIETNAM
• YEMEN

16 credits per SMS segment

• ANGOLA
• CAMEROON
• GABON
• JAMAICA
• KENYA
• KUWAIT
• LAO PEOPLES DEMOCRATIC REPUBLIC
• NEPAL
• SEYCHELLES
• SURINAME
• VIRGIN ISLANDS, BRITISH

17 credits per SMS segment

• CONGO
• ECUADOR
• GUYANA
• HONDURAS
• KAZAKSTAN
• MALAWI
• MALAYSIA
• RWANDA
• TURKMENISTAN
• UGANDA
• SAINT VINCENT AND THE GRENADINES
• ZIMBABWE

18 credits per SMS segment

• ETHIOPIA
• MALI
• MALDIVES
• CHAD

19 credits per SMS segment

• GHANA
• LEBANON
• MAURITANIA
• NIGER
• SOMALIA

20 credits per SMS segment

• EGYPT
• NIGERIA
• ZAMBIA

21 credits per SMS segment

• AZERBAIJAN
• BHUTAN
• COMOROS
• SRI LANKA
• LESOTHO
• MYANMAR
• MOZAMBIQUE
• SERBIA

22 credits per SMS segment

• TANZANIA, UNITED REPUBLIC OF

23 credits per SMS segment

• AFGHANISTAN
• CENTRAL AFRICAN REPUBLIC
• INDONESIA
• JORDAN
• KYRGYZSTAN
• CAMBODIA
• LIBYAN ARAB JAMAHIRIYA
• TAJIKISTAN
• UZBEKISTAN

24 credits per SMS segment

• BURUNDI
• GUINEA-BISSAU
• PAKISTAN
• SUDAN

25 credits per SMS segment

• COTE D IVOIRE
• TOGO

26 credits per SMS segment

• BOSNIA AND HERZEGOVINA
• IRAQ

27 credits per SMS segment

• TUNISIA

28 credits per SMS segment

• SENEGAL

30 credits per SMS segment

• BANGLADESH
• MADAGASCAR

38 credits per SMS segment

• PAPUA NEW GUINEA
• RUSSIAN FEDERATION

40 credits per SMS segment

• ANTARCTICA
• SAINT BARTHELEMY
• COCOS (KEELING) ISLANDS
• CUBA
• CHRISTMAS ISLAND
• ISLE OF MAN
• IRAN, ISLAMIC REPUBLIC OF
• KOREA DEMOCRATIC PEOPLES REPUBLIC OF
• SAINT MARTIN
• NORTHERN MARIANA ISLANDS
• NAURU
• PITCAIRN
• SAINT HELENA
• SIERRA LEONE
• SYRIAN ARAB REPUBLIC
• TOKELAU
• HOLY SEE (VATICAN CITY STATE)
• KOSOVO
• MAYOTTE

* Rates are subject to change at any time if changed by our provider